Policies

30-day setup help

For 30 days after delivery, email us if your mount isn't holding or doesn't suit your car, and we'll help you troubleshoot placement, the dashboard pad and the magnetic ring. This is a support promise, not a refund guarantee. Refunds follow the return policy below.

Shipping policy

Where we ship

US addresses only, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO/DPO addresses, US territories or package forwarding services. Orders to these addresses will be cancelled and refunded.

How long it takes

• Delivery: most US orders arrive within 5–7 business days of ordering, processing included. It can take up to 15 during peak season or customs delays.
• Delivery dates are estimates, not guarantees. Carrier and customs delays are outside our control and do not entitle you to a refund while the parcel is still moving.

If we cannot dispatch your order within the stated processing time, we will email you with a revised date. You can then cancel for a full refund or agree to the new date.

Cost, duties and taxes

Shipping to the US is free on every order. US import duties are prepaid, so nothing is due on delivery. If a carrier ever asks you for a duty payment, contact us before paying.

Your address

You are responsible for entering a complete and correct address at checkout. Address changes are only possible within 12 hours of ordering, and only by email. If a parcel is undeliverable or returned because of an incorrect or incomplete address, or because it was refused or not collected, we refund the product price only, minus return costs. Or we reship at your cost.

Marked as delivered

Once the carrier marks a parcel as delivered to the address you gave, our responsibility for it ends. Check with neighbours, building reception and your local post office, and wait 2 business days, as parcels are sometimes scanned early. If it still hasn't turned up, email us within 7 days of the delivery scan and we will help you file a claim with the carrier. We do not replace or refund parcels marked as delivered.

Lost in transit

A parcel counts as lost if tracking shows no movement for 20 consecutive business days, or the carrier confirms it lost. Tell us within 45 days of your order date and we will reship the order once, or refund it if reshipping isn't possible. Claims after 45 days cannot be accepted.

Returns and refunds

Change of mind

• You have 14 days from the delivery date shown in tracking to request a return.
• Email support@twistroam.com with your order number and reason before sending anything. We reply with return instructions and an authorisation number. Parcels sent without authorisation will not be accepted or refunded.
• Items must be unused, with the suction cup never applied to a surface, in the original undamaged packaging, with all accessories. The dashboard pad and magnetic ring must be unapplied.
• Return shipping is paid by you. Use a tracked service. The parcel is your responsibility until we receive it.
• A 15% restocking fee is deducted from change-of-mind refunds.
• Original shipping charges are not refunded.

Not returnable

• Used items, including mounts that have been stuck to a surface.
• Applied dashboard pads or magnetic rings.
• Items damaged by misuse, accidents, heat exposure or improper installation.
• Items where the return request was made after the 14-day window.
• Compatibility problems covered on the product page and FAQ: grained, soft-touch or curved dashboards, and phone cases thicker than about 3 mm. Check before ordering. These count as change of mind and are only returnable unused.

Arrived damaged, defective or wrong

• Report it within 48 hours of delivery to support@twistroam.com.
• Include your order number and clear photos or a video showing the problem, the outer packaging and the shipping label.
• Once we confirm the problem, we choose the remedy: a replacement, a partial refund or a full refund. We may not need the item back. If we do, we cover the return cost.
• Reports without photos, or made more than 48 hours after delivery, are handled as standard returns.
• Manufacturing defects that appear within 30 days of delivery, under normal use, are replaced once. Wear, adhesive residue and suction loss that returns after cleaning are not defects.

Refunds

Approved refunds go back to the original payment method within 10 business days of us receiving and inspecting the item. Your bank may take a few more days to show it. The value of any discount code used is not refunded as cash.

Cancellations and exchanges

Orders can be cancelled for a full refund within 12 hours of purchase, as long as they have not yet been dispatched. After that, the order ships and the return policy applies. We do not offer exchanges. Return the item under this policy and place a new order.

Payment disputes and chargebacks

If something is wrong, email us first. We reply within 1 business day and most problems are solved faster than a bank dispute. If you open a chargeback without contacting us, we will contest it and give your card issuer the order details, tracking and delivery records, and our correspondence with you. Accounts with open or fraudulent disputes are blocked from future orders. Where a dispute is found to be fraudulent, we may pursue recovery of the amount and fees.

Terms of sale

• The seller is Sukhpal Chauhan Kaur, an individual seller resident in Spain, trading as TwistRoam (see Legal notice).
• The contract is formed when payment completes on Stripe and you receive an order confirmation email. We may refuse or cancel any order, for example after a pricing error, a stock problem or suspected fraud. If we do, we refund it in full.
• Prices are in US dollars. Shipping is shown before you pay. Any US state sales tax, where it applies, is shown at checkout.
• Safe use: do not handle your phone while driving. You are responsible for mounting it where it doesn't block your view, airbags or controls, and for following your state's laws on windshield and dashboard mounts.
• Limitation of liability: to the extent permitted by law, our total liability for any claim is limited to the amount you paid for the order. We are not liable for damage to phones, vehicles, dashboards or other surfaces caused by improper installation, use on unsuitable surfaces, or failure to follow the instructions, or for indirect or consequential losses.
• To the extent permitted by law, products are provided with the warranty described in our Returns policy only, and all other warranties, express or implied, are excluded.
• Discount codes: one per customer, first order only, not combinable with other offers, no cash value. We may withdraw a code at any time.
• These terms are governed by the laws of Spain. Nothing here removes rights you have under the consumer protection laws of your US state that cannot be waived.
• We may update these terms. The version published when you order applies to that order.

Privacy policy

Controller. Sukhpal Chauhan Kaur, NIF 31919107Y, Passeig del Verdum 18, 08016 Barcelona, Spain. Contact: support@twistroam.com. As we are established in Spain, we handle personal data under the EU General Data Protection Regulation (GDPR).

What we collect and why. Name, email, phone, shipping address and order details, to fulfil and support your order (contract). Your email for the discount code and marketing emails, only if you sign up (consent). Order and dispute records, to meet tax and legal obligations and defend legal claims (legal obligation and legitimate interest). We never see or store your full card number. Payments are handled by Stripe.

Who we share it with. Stripe (payments), Google (storing email sign-ups), Meta Platforms (advertising measurement, see Cookies), Microsoft (site usage analytics with Clarity), our fulfilment partner in China (packing and shipping), and carriers and US customs brokers (delivery). Some of these are outside the EU. Where needed, transfers are covered by Standard Contractual Clauses.

How long we keep it. Order records for as long as Spanish tax law requires (generally 6 years). Marketing data until you unsubscribe.

Your rights. Access, correction, deletion, restriction, portability and objection. You can withdraw marketing consent at any time with the unsubscribe link. Email us to use these rights. You can also complain to the Spanish data protection authority (AEPD, aepd.es). We do not sell your personal information. We use the Meta Pixel to measure our ads and show them to people likely to be interested, which some US state laws treat as "sharing" for targeted advertising. To opt out, use the "turn off ad cookies" link in the Cookies section, turn on Global Privacy Control in your browser, or email us.

Cookies

The site stores a small amount of data in your browser: whether you've seen the discount pop-up, and your email if you signed up, so we can apply your code at checkout. Stripe sets its own cookies on its checkout page for fraud prevention. We also use the Meta Pixel, which sets cookies to record page views, sign-ups, checkouts and purchases, and may send a hashed (scrambled) version of an email you enter so Meta can match it to an account. Meta uses this to measure and improve our ads. We use Microsoft Clarity to see how visitors use the site (taps, scrolling and anonymised session replays) so we can improve it. Text you type into forms is masked and never recorded. Clarity only sets cookies after you tap OK on the cookie notice. You can turn off ad cookies on this device at any time, and the pixel and Clarity will no longer load.

About the reviews on this site

• The reviews on our product page were not written by TwistRoam customers. They come from the public listing of the same mount model on a third-party online marketplace.
• They are there to show how the product performs. These buyers bought from other sellers, so comments about shipping, packaging or the seller do not describe TwistRoam.
• We show all 1,481 written reviews from that listing: 1,345 five-star, 87 four-star and 49 three-star. The listing had no one- or two-star written reviews.
• Reviews not written in English were machine-translated. We corrected spelling, punctuation and obvious translation errors without changing what the buyer said. The short headlines on featured reviews are quotes from those reviews. Where a review talked about price, delivery or the seller on that marketplace, we removed those sentences and kept the rest, so some reviews now show only a star rating.
• Photos in the reviews were taken by those buyers.
• The Reviews page shows all 1,481 reviews from that listing, including the 3-star ones. Where a review names the other store, the name is replaced with [store].
• We were not paid, and did not pay anyone, for these reviews.

Legal notice

Information provided under Spanish Law 34/2002 (LSSI-CE).

Owner

Sukhpal Chauhan Kaur, trading as TwistRoam

NIF

31919107Y

Address

Passeig del Verdum 18, 08016 Barcelona, Spain

Email

support@twistroam.com